https://www.braindump2go.com/220-1202.html https://www.braindump2go.com/220-1202.html https://www.braindump2go.com/220-1202.html QUESTION 94 An administrator must rename the administrator account on a Windows desktop. Which of the following tools is best for this task? A. lusrmgr.msc B. devmgmt.msc C. gpedit.msc D. eventvwr.msc Answer: A Explanation: The Local Users and Groups Manager (lusrmgr.msc) is the utility for managing user accounts, including renaming the default Administrator. QUESTION 95 Which of the following are system folders on macOS? (Choose two) A. Applications B. Spotlight C. Time Machine D. Library E. FileVault F. iCloud Answer: AD Explanation: Applications and Library are core system directories in macOS. The Applications folder contains installed applications. The Library folder contains support files, preferences, and other system-related files. QUESTION 96 After using a third-party disk optimization software package, a technician restarts a laptop and receives the message No operating system found. The technician verifies that the BIOS properly recognizes the SSD. Which of the following should the technician do next? A. Update BitLocker settings in the BIOS B. Replace the CMOS battery C. Boot from installation media and repair the MBR D. Isolate the system from the corporate network https://www.braindump2go.com/220-1202.html Answer: C Explanation: Repairing the Master Boot Record (MBR) from installation media is the next step, as the disk optimization software may have corrupted or removed the boot information, causing the "No operating system found" error. QUESTION 97 After completing malware removal steps, what is the next step the technician should take? A. Perform a secondary antivirus scan B. Educate the end user C. Reimage the computer D. Review system logs Answer: B Explanation: End-user education is crucial after malware removal to prevent recurrence. Teaching safe browsing habits and security awareness completes the remediation cycle. QUESTION 98 Which of the following is used to store passwords in macOS? A. FileVault B. Keychain C. Accessibility D. Mission Control Answer: B Explanation: Keychain is the built-in macOS utility that manages and stores credentials, including passwords and certificates. QUESTION 99 An end user wants to have a sales printer added to their computer. The printer is on the domain. Which of the following is the best method for the technician to add the printer? A. Go to the print server and select the printer name B. Connect the laptop to the printer via USB C. Connect to the printer via Bluetooth D. Go to Local Users and Groups to add the printer Answer: A Explanation: Selecting the printer from the print server is the best method for adding a domain printer to a user’s computer. QUESTION 100 A technician is securing a newly deployed workstation that only assigned users can access. Which of the following techniques should the technician do to prevent unauthorized users from accessing the workstation? (Choose two.) A. Defragment the hard drive B. Enable SSH C. Enable screensaver locks D. Disable iCloud integration E. Enable the firewall F. Apply the BIOS password Answer: CF Explanation: Enabling screensaver locks ensures that only authorized users can access the workstation after periods of inactivity. Applying a BIOS password prevents unauthorized users from changing boot options or accessing the workstation at startup. QUESTION 101 Various alerts on a user's Windows 11 laptop are continually interrupting the user during videoconference calls. Which of the following should a support technician recommend to best solve the issue? https://www.braindump2go.com/220-1202.html A. Use multiple sound output devices for the various source applications B. Disable all notifications in different applications in the order they appear C. Configure the Sounds option in Control Panel to be set to No Sounds D. Set Windows Notifications set tings to Do Not Disturb Answer: D Explanation: Windows 11 features a"Do Not Disturb"mode under Notification settings, which is designed to suppress interruptions during tasks like videoconferencing. QUESTION 102 A Windows 11 Home device is receiving constant pop-ups about an urgent need to update antivirus software to remove a detected threat. The user has been clicking the "X" button in the window frame but it always reappears. The pop-up includes an "OK" button to install the update and remove the threat. Which of the following should the user do next? A. Click the "OK" button to install the update B. Reinstall the Windows Operating System C. Run System File Checker D. Verify the current status and settings of protection measures Answer: D Explanation: The user should verify the current status and settings of legitimate protection measures to determine if the pop-ups are real or part of a scam or malware infection, instead of clicking "OK" or taking drastic measures. QUESTION 103 Performance on a user's smartphone is degrading. Applications take a long time to start, and switching between windows also takes a long time. Which of the following diagnostic steps should a mobile technician take first? A. Restore the phone to factory settings B. Restart the phone C. Check the phone's battery state D. Uninstall unneeded applications Answer: B Explanation: Restarting the phone is a simple first diagnostic step that can resolve performance issues by clearing temporary memory and processes. QUESTION 104 A user takes an iOS-based smartphone that is performing slowly to a repair shop. A shop technician finds the following information: Battery charge: 25% Battery health: 90% Hotspot: On Mobile reception: ||| Roaming: Off Used space: 63.76GB/64GB Which of the following is the cause of the issue? A. The device is running out of free space B. The battery health is low C. The phone is not sufficiently charged D. The hotspot is degrading the performance E. Too many applications are open Answer: A Explanation: The device is running out of free space, which can cause performance issues as the operating system and applications require available storage to function properly. QUESTION 105 After a user installs a mobile application from an advertisement, the phone's battery dies a few hours later, and it is hot to the touch, even when not in use. Which of the following should a technician do first? A. Check for unauthorized device administrators https://www.braindump2go.com/220-1202.html B. Contact the software developer C. Run a mobile malware scan on the phone D. Ensure appropriate MDM policies are applied Answer: C Explanation: Running a mobile malware scan is the first step because the app installed from an advertisement could be malicious, causing excessive battery drain and overheating. QUESTION 106 A user decides to switch to Windows from Linux and is trying to migrate data using an external USB hard disk. However, when the user connects the cable to the Windows machine, an error message appears stating the device must be formatted before it can be used. The hard disk works as expected when connected to the Linux machine. Which of the following should the user do to resolve this issue? A. Configure Windows firewall to allow data from Linux systems B. Replace the cable with Windows - supported hardware C. Apply a firmware update from the PC manufacturer D. Update the file allocation system to exFAT Answer: D Explanation: Updating the file allocation system to exFAT allows compatibility between Linux and Windows, enabling the hard disk to be read and written to by both operating systems. QUESTION 107 A Microsoft OS laptop user requests an alternative log-in authentication method because they have forgotten their password multiple times. Which of the following should a technician enable to satisfy this request? A. Single sign - on B. Windows Hello C. BitLocker D. User Account Control Answer: B Explanation: Windows Hello provides alternative authentication methods, such as facial recognition, fingerprint, or PIN, which can help users who frequently forget their passwords. QUESTION 108 A user's computer is running slowly. Web pages take several seconds to open, and applications are slow to respond. A technician opens the Windows Task Manager and sees the following: Disk: 2% Network: 12% GPU: 15% CPU: 70% Memory: 97% Which of the following would a technician most likely do to resolve the issue? A. Clear browser cached data B. Upgrade the network connection C. Close unnecessary programs D. Delete temporary files Answer: C Explanation: High memory usage (97%) suggests the system is overloaded with active processes. The technician should close unneeded applications to free up RAM and improve performance. QUESTION 109 A secretary receives an email from the company's chief executive officer with a request to pay a vendor immediately. After the payment is made, the chief executive officer tells the secretary that they never sent that email. Which of the following social engineering tactics best describes this type of attack? A. Evil twin B. Impersonation https://www.braindump2go.com/220-1202.html C. Whaling D. Spear phishing Answer: B Explanation: This is a classic Business Email Compromise (BEC) scam - the attacker pretended to be (impersonated) the CEO in order to trick the secretary into making an urgent payment. The key detail is that the attacker assumed someone else's identity (the CEO) to exploit the trust and authority associated with that role. QUESTION 110 The battery on a user's smartphone discharges quickly when the user travels. The smartphone was replaced two weeks ago. Which of the following should a technician do first? A. Replace the battery with a higher capacity option B. Provide an external battery to extend the usage time C. Ensure that the charging port is worki ng as expected D. Look for applications that are reporting the highest utilization Answer: D Explanation: The technician should first look for applications reporting the highest utilization, as some apps or services may be consuming excessive battery, especially when the user is traveling. QUESTION 111 A technician is reviewing an organization's current incident management policy. The organization uses a third-party vendor to protect the organization's assets with multiple tools. Which of the following service types is the organization using? A. PaaS B. EDR C. MDR D. XDR Answer: C Explanation: MDR (Managed Detection and Response) is a service where a third-party vendor provides security monitoring and incident response using multiple tools to protect an organization’s assets. QUESTION 112 An employee is trying to connect their company laptop to an airport’s Wi -Fi during a business trip. Once the network is connected, a pop-up window appears with the airport logo, which the employee quickly closes. The internet connection is not working properly, and the employee cannot access any websites. Which of the following should a help desk technician suggest to the employee? A. Look for a wall socket with RJ45 and try to connect the laptop to it B. Contact the airport IT department C. Tell the employee that company policy prohibits connection to public Wi - Fi D. Reconnect to the network and read the pop - up carefully Answer: D Explanation: Reconnecting to the network and reading the pop-up carefully is necessary because many public Wi-Fi networks require users to interact with a captive portal (such as accepting terms) before providing internet access. QUESTION 113 A technician needs to disable guest log-ins on domain-joined desktop machines. Which of the following should the technician use? A. Group Policy B. Firewall C. Microsoft Management Control D. MSConfig Answer: A Explanation: Group Policy is the standard administrative tool for enforcing security and configuration settings across domain-joined systems, including disabling guest accounts. https://www.braindump2go.com/220-1202.html QUESTION 114 A user is unable to upload files to the corporate servers from their mobile phone when outside the office, but uploading files works without issue when they are in the office. The user briefly saw an error notification but dismissed the error before reading it. Which of the following should a technician do to determine the root cause? A. Check the data usage limit B. Enable airplane mode C. Verify the last device reboot D. Enable Bluetooth connectivity Answer: A Explanation: Checking the data usage limit can help determine if the mobile phone has exceeded its data allowance or has restrictions that prevent file uploads when outside the office. QUESTION 115 A user logs in to a computer each morning and tries to print a daily report, but it will not print. The user calls the help desk, they change a setting, and the user is able to print that day but the same issue happens again the next day. Because the issue occurs every day, the issue gets escalated. Which of the following does the technician need to do so the user does not have to report the issue every day? (Choose two.) A. Set the print spooler to have no dependencies B. Set the print spooler recovery to take no action C. Start the printer extensions and notifications service D. Start the print spooler service E. Set the print spooler to Automatic F. Set the print spooler log - on to the user's account Answer: DE Explanation: Starting the print spooler service ensures printing functionality is restored immediately. Setting the print spooler to Automatic ensures the service starts each time the computer boots, preventing the issue from recurring daily. https://www.braindump2go.com/220-1202.html